Privacy PolicyDate of Last Revision:

  1. General

    1. Fullsteam Software Holdings Inc. d/b/a NumberCruncher.com™(“we”, “us” , "our" or the “Company”) Privacy Policy is designed to help you understand how we collect and use the business and/or personal information you decide to share, and help you make informed decisions when using Order Time (the “Services”), located at www.ordertime.com and its directly associated domains (the “Site”).
    2. You and the users you license to use the Site are collectively (the "Subscriber").
    3. By using or accessing the Service or Site, you are accepting the practices described in this Privacy Policy.

  2. Registration and Credit Card Information

    1. When you register for the Services, we may ask for information such as your name, company name and address, e-mail address and credit card information. If you sign up for the free trial account, you are not required to enter your credit card information until you decide to continue with a paid plan. The Company uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on our behalf.
    2. You can modify your account information at anytime within the Site. Our practice is not to use such personal information other than for marketing the Services. We may use the collected personal information and other information we collect about your use of the Services to operate and make the Services available to you, for billing, identification and authentication, to contact you about your use of the Services, research purposes and to generally improve the content and functionality of the Services and Site.
    3. We may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Services, which may require that your personal information be transferred from your current location to our offices and servers and the authorized third parties referred to here. Although we own the software, code, databases, all rights to the Site and Services, you retain all rights to your data.

  3. Cookies

    1. When you visit the Site or use the Services, we use session “cookies” – a piece of information stored on your computer – to allow the Site or Services to uniquely identify your browser while you are logged in and to enable us to process your online requests. Session cookies also help us confirm your identity and are required in order to use the Services. We use persistent cookies that only we can read and use, to identify you as our customer and make it easier for you to log in to the Services. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Services.

  4. Information Sharing with Third Parties

    1. Except as described in this policy, we will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law. We may also provide non-personal, summary or group statistics about our Customer's Site information to reputable third-party vendors, but these statistics will include no personally identifying information.

  5. Children’s Personal Information

    1. The Service and Site are not intended for, nor do we knowingly collect any personally identifiable information from children under the age of 13.

  6. Security

    1. Our hosting and/or cloud service provider maintains security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

  7. Terms of Use and Revisions

    1. When you access and use the Services, You are subject to the Terms of Use.
    2. We may update this policy from time to time. You can review the most current version of this privacy policy at any time at this page. Your continued use of the Site or Services constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Services. To the extent there are any conflicts between this privacy policy and the Terms of Service the Terms of Service control.

  8. Assignment

    1. The Company may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires, is acquired by or is merged with the Company.

  9. GDPR Definitions

    1. GDPR - General Data Protection Regulation Act.
    2. Data Controller - Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
    3. Data Processor - Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
    4. Data Subject - Data Subject is any living individual who is using our Service and is the subject of Personal Data.

  10. Principles for Processing Personal Data

    1. Categories of Personal Data: Our Company collect two categories of Personal Data. The first being the Site users' Personal Data ("Primary Personal Data") and the second is the Personal Data collected by the Subscriber from their customers, vendors and employees ("Secondary Personal Data").
    2. Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
    3. Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
    4. Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.

  11. What Personal Data We Collect and Process

    1. Our Company collects several different types of personal data for various purposes. Personal Data may include, but is not limited to: Email address, first name, last name,phone number, address, state, province, ZIP/postal code, city.

  12. How We Use the Primary Personal Data

    1. Our Company uses Primary Personal Data for various purposes:
    2. To provide you with services
    3. To notify you about changes to our services and/or products
    4. To provide customer support
    5. To gather analysis or valuable information so that we can improve our services
    6. To detect, prevent and address technical issues

  13. How We Use the Secondary Personal Data

    1. Secondary Personal Data is can only be used by the Subscriber to:
    2. Create an invoice, packing list, purchase order or similar type of business document.
    3. Create a shipping label
    4. To service their customers.

  14. Legal Basis for Collecting and Processing Personal Data

    1. Our Company's legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:
    2. Our Company needs to create a contract with you
    3. You have given Our Company permission to do so
    4. Processing your personal data is in Our Company's legitimate interests
    5. Our Company needs to comply with the law

  15. Retention of Personal Data

    1. Our Company will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.
    2. Our Company will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
    3. Depending on the source of the Secondary Personal Data, certain Personally Identifiable Information (PII) may need to be expunged not more than 31 days after shipment.

  16. Data Protection Rights

    1. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.
    2. In certain circumstances, you have the following data protection rights:
    3. The right to access, update or to delete the information we have on you
    4. The right of rectification
    5. The right to object
    6. The right of restriction
    7. The right to data portability
    8. The right to withdraw consent

  17. Specifics

    1. Data on Order Time is hosted via AWS (Amazon Web Services) in accordance with their their GDPR compliance.
    2. NumberCruncher and its employees have access to First Name, Last Name, Company Name, Email Address, Phone Number, Customer Support Ticket Content. This data is held via CRM for support and NumberCruncher marketing emails.
    3. We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
    4. Personal Data is only processed, stored or accessed for the purposes mentioned above. Company Data will only be modified for support purposes AND if requested by YOUR company.
    5. The legal Data Controller is: Fullsteam Software Holdings Inc. d/b/a NumberCruncher.com™

  18. Google API Services

    1. Order Time's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

  19. Subscriber Data

    1. The Company is dedicated to maintaining the highest level of confidentiality and protection for your sensitive data. We assure you that we will not disclose, misuse, or transfer your identifiable personal information to any third party. We will not disclose, misuse, appropriate or transfer any information related to the Subscriber's business workflows, tradecraft, recipes, manufacturing techniques, business processes, or any unique trademarks or copyrights. We may disclose such information in response to legal requirements, such as subpoenas, court orders, or to exercise our legal rights or defend against legal claims. Additionally, we may share information in cases where it is necessary to investigate, prevent, or address illegal activities, suspected fraud, or potential threats to the physical safety of any individual, as well as to enforce our Terms of Use or comply with applicable law.